Servos

ServiceNow Program Manager

Full-Time in Washington, DC - Remote OK - Senior

At Servos, we are a Premier ServiceNow partner dedicated to delivering solutions for our clients on the ServiceNow platform. We have a specific focus in the area of Customer Workflows and industry-specific AppEngine solutions. We have a strong culture of doing the right thing for our clients and our teammates.

What We’re Looking For:

Program Manager based in the Mid-Atlantic. The PM is a valuable member of our project teams who works with clients to understand business requirements, conducts workshops and documents processes to support ServiceNow implementations. They help identify areas for automation and define and configure workflows. They understand the need to build on the extensive knowledge of what works and equally importantly... what doesn’t work.

What You Will Do:

Be the One to -

  • Engage as a primary process resource on projects to develop and implement client solutions. Includes both configuring ServiceNow and documenting processes
  • Lead project teams and serve as the primary point of contact to the client for project delivery
  • Participate in and or lead design workshops, process development, testing and deployment activities with some of ServiceNow’s top enterprise customers
  • Responsible for process deliverables related to ServiceNow implementations
  • Demonstrate expert understanding of best practices related to ServiceNow
  • Develop a keen understanding of the products we implement and our customer’s business
  • Responsible for tracking progress against deliverables, running status meetings with the client and providing reporting externally and internally
  • Be agile, stay agile

What You Need:

  • 5+ years proven experience as a business process consultant and project manager
  • 2+ years of comprehensive ServiceNow experience in process mapping and workflow design
  • Strong business understanding of the ServiceNow’s Case and Knowledge configuration and or Integration tools
  • Participated in ServiceNow implementations of ITSM, ITOM or CSM
  • BS Degree or equivalent work experience
  • Ability to travel - up to 20%
  • Strong communication and presentation skills
  • Strong interpersonal skills, customer-centric attitude
  • ServiceNow experience is a MUST
  • ServiceNow CSM experience is a PLUS

What We Offer:

  • Competitive Health Benefits and 401k
  • A collaborative and agile working environment
  • World Class co-workers with extensive ServiceNow experience
  • Continuous learning culture

Servos is an Equal Employment Opportunity Employer